Metropolitan

HOW DO WE OPERATE?

Once you request information, we will contact you the next business day with a free personalized estimate. Housekeeper services scheduling must take place over the phone so we can ensure that your desired housekeeping schedule is met. It also allows us to introduce ourselves and welcome you to the Metropolitan Maid Services Family.

The day before the housekeeper arrives, we will call to confirm your housekeeping appointment. If you have any personal cleaning supplies that you prefer we use, just leave us a note and we would be glad to accommodate you. If not, your Atlanta housekeeper will provide all the necessary cleaning supplies to ensure that your home is left Metropolitan Maid Services clean. The day after your first cleaning, we will contact you to ensure that the Atlanta housekeeper performed the cleaning service to your satisfaction.
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WHAT IS A REGULAR CLEANING?

Keeping your office or home clean on a regular basis is a chore that we do proudly here at Metropolitan Maid Services. The first visit to a home usually requires a little extra attention so your housekeeper can get to know the way you like a house clean. After your first office or home housekeeping service we will schedule to return, weekly, bi-weekly, tri-weekly, or monthly. According to the schedule you request. Then sit back, RELAX and enjoy your clean home. What's Included
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WHAT IS A SPRING CLEANING?

RELAX with a clean home, let us take care of wiping down the baseboards, cleaning the blinds, Clean the inside of windows and cleaning out the refrigerator We can do everything you need to have done. Ask us for details, we'll be glad to help. What's Included
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WHAT IS A MOVE-IN / MOVE-OUT CLEANING?

Whether you are preparing the home for the next proud owner or are moving in yourself and need all of the details taken care of, we will be glad to come into the empty house, apartment, or office and clean it top to bottom. Just call us before moving day and we will be glad to help. What's Included
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WHAT DOES LICENSED, INSURED AND BONDED MEAN?

Metropolitan Maid Services has taken all the necessary precautions to help assure you that your home and your belongings are safe when you hire our company. We are licensed to do business in the State of Georgia and are registered with the Department of Commerce as a cleaning company. We carry insurance that covers your home in case of accidental breakage or damage to the contents of your home that is proven to be caused by the negligence of our housekeeper. And to add an extra measure of protection for you, the customer, all of our housekeepers are required to be bonded against theft in your home. Should one of our cleaners be found guilty of theft, you are covered for all damages.
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MAY I LEAVE KEYS FOR THE HOUSEKEEPER?

Absolutely, just decide on a designated area to leave them that is safe and out of public view. When setting up the appointment just let us know where you would like the housekeeper to leave them when we are done. Please remember, long delays due to missing keys can inconvenience our next housekeeping appointment, which could be you! Typically, it results in a cancellation, leaving us with a blank slot in the schedule that could have been better used serving others - or giving you that emergency cleaning because the in-laws are stopping in for dinner tomorrow!
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WHAT DOES HAPPINESS GUARANTEED MEAN?

If you ever feel that you have not received the best overall service possible, please let us know. Our 24 hour guarantee says that we will come back to your home, free of charge, to correct anything the housekeeper does not clean properly. Sometimes people choose to switch to a completely new service before giving us the opportunity to act on our most important motto... Happiness Guaranteed. Friendly, personalized service is our goal, so call us, talk to us, and let us know what we can do to serve you better. Somebody is always here, Monday through Friday, between the hours of 8:30 a.m. - 5:00 p.m.
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WHAT IS OUR CANCELLATION POLICY?

We understand that situations arise that cause us all to change our daily schedules. In order to continue to provide you with the highest quality staff - and, more importantly, try to keep you with the same person each week - we make every effort to keep our staff of Atlanta housekeepers working throughout Atlanta and in Alpharetta, Lawrenceville, Marietta, Roswell, Snellville and surrounding, including Cherokee, Cobb, Dekalb, Douglas, Fulton, Gwinnett and Paulding County. If a housekeeper is constantly getting their work canceled without compensation, they will leave to find a more consistent working environment. Because of this, we request that all customers give 24 hour notice for all cancellations. Cancellations without this advance notice will be subject to a $10.00 surcharge. If we arrive at the home and you cancel once we have made the trip out there, we reserve the right to charge a $25.00 trip fee.
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WHAT ARE MY PAYMENT OPTIONS?

For your convenience, we accept cash, check, money order, VISA, MasterCard, Discover or American Express. Payment is due at the time of service. Credit card arrangements must be made prior to your cleaning through the office.
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HOW LONG HAVE WE BEEN IN BUSINESS?

Top Notch Maids has been providing housekeeper services in the Atlanta Metro Area since 1993 and has since become one of the largest residential cleaning services in Atlanta. Top Notch Maids was purchased in 2009 and renamed Metropolitan Maid Services by Michele Morris, who has managed the business for the past four years and worked for Top Notch Maids since 1997. Under Michele's ownership you can expect the same great cleaning service, with some additional programs incorporated to make the experience of having your home or office cleaned by Metropolitan Maid Services even better!
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DO I NEED TO LEAVE CLEANING SUPPLIES?

The housekeeper will bring everything needed to clean your home. If you prefer the housekeeper use your own vacuum or personal cleaning supplies, just let us know beforehand. We will be glad to accommodate you.
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WHAT ABOUT BREAKAGE?

If something in your home should break due to negligence of our housekeeper, don't worry we are licensed, insured, and boded. Please call us immediately and we will work to resolve any problem.
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HOW DO I SCHEDULE AN APPOINTMENT?

Metropolitan Maid Services is open Monday-Friday 8:30 a.m. - 5:00 p.m. to handle all of your scheduling needs. Please call us at 770-592-1054. If you would like to save some time please fill out a free home cleaning estimate or office cleaning estimate request and we will gladly call you to set up your personalized home or office cleaning.
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HOW ARE OUR HOUSEKEEPERS SCREENED?

We run thorough criminal background checks on all potential housekeepers using a private investigation firm prior to sending them out into the field. Employment history is verified and driver's license and proof of insurance is checked as well to help insure that all of your possessions are safe. We require that all of our cleaners be bonded as well.
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